Sitora Terms of Service

Sitora offers every qualified institution a free, 48-hour, non-hosted preview of their proposed website. Previews are demos and are not published to the internet under your domain; they remain owned by Sitora until paid engagement. There is no cost, no card, and no obligation to proceed at the preview stage. If you do not wish to continue, simply let us know.

Exact scope is described on your invoice and on the public pricing page for your chosen tier. At minimum the service includes: custom design and build of the agreed pages, deployment to a secure global host, free SSL, and content/imagery updates within the tier limits. All pricing excludes payment gateway fees, third-party plugin or SaaS subscription costs that the Client explicitly elects to add, and domain registration (which the Client retains and owns).

Annual service fees are invoiced in advance for each 12-month term. Growth and Enterprise tiers may optionally be split into two instalments (50% on preview approval, 50% the day before go-live). Renewal fees for subsequent years are invoiced before each anniversary. Domain registration is billed separately at actual cost. Invoices are due within 14 calendar days. Past-due invoices may accrue a service fee of 1.5% per month (or the maximum allowed by law, whichever is lower), and access to edit support may be paused until arrears are cleared.

The Client grants Sitora a non-exclusive, worldwide, royalty-free licence during the engagement to host, reproduce, modify, and display the Client's content (text, logos, photographs, marks, staff names and bios, result data, etc.) in order to deliver the service. The Client confirms they hold all necessary rights to that content and that none of it violates any third-party copyright, trademark or privacy law.

Sitora is not responsible for compliance, regulatory or legal filings that apply specifically to the Client's institution (CBSE affiliation rules, state RTE, university affiliation rules, etc.) — those remain the Client's responsibility.

After full payment is received, the Client is granted a perpetual, worldwide licence to the specific visual and textual content Sitora has created for their institution, and may export and use it elsewhere. Sitora retains the right to use the design (without the Client's personal information) in our portfolio, case studies, or marketing — unless the Client explicitly opts out in writing before invoice.

Enterprise tier ships a written 99.99% uptime SLA. Starter and Growth tiers are provisioned on the same high-availability infrastructure but do not ship a formal SLA contract (commercially-reasonable effort target: 99.9%). Content-update turnaround times per tier are listed on the pricing page; urgent banner/emergency changes are handled on a best-effort basis outside those windows.

Changes outside original scope, or requiring custom engineering, will be quoted separately and require written approval before work begins.

Either party may terminate on 30 days' written notice, effective at the end of the current annual term. Pre-paid annual fees for work already completed are non-refundable. In the first 14 calendar days after initial go-live, if the Client is materially dissatisfied with the deliverable, Sitora will either fix the identified issues to the agreed scope at no charge, or if the gap is unresolvable, refund the unused portion of the annual fee (excluding domain and third-party costs) at Sitora's discretion.

The service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Sitora does not guarantee any specific enrolment outcome, admission enquiry number, or Google search ranking position — these depend on factors outside our control (competition, GBP signals, budget, seasonal timing).

To the fullest extent permitted by law, Sitora's aggregate liability under this agreement will not exceed the total fees paid by the Client to Sitora in the 12 months preceding the claim. Sitora is not liable for lost profits, loss of admission revenue, indirect, incidental or consequential damages.

These Terms are governed by the laws of India, and any dispute will be resolved exclusively by the courts of Bengaluru, Karnataka. If any clause is held unenforceable, the remainder continues in effect.

Questions about these Terms? Email support@sitora.in.